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Terms & Conditions

Terms and Conditions

Standard Terms and Conditions for

Kriya Signs and Branding (Pty) Ltd t/as SHANA SIGNS KZN.

Reg. No. 2022/424877/07

 

Terms and Conditions

By placing an order or making a purchase, you accept and agree, that you have read and understood the contents of our terms and conditions as set out below.

These terms and Conditions will apply to all goods supplied by Kriya Signs and Branding (Pty) Ltd t/as Shana Signs KZN, with registered office at 96 Alumina Allee, Unit 10, Bermart Park, Alton, Richards Bay, 3900.

 

Order Processing Timelines

Full payment is required for your order to be processed. The receipt of your payment will be acknowledged that you accepted our priced items and want to proceed with placing your order.

Pending the above, the following will take place:

  • Artwork is required in a vector PDF format, alternatively a high-resolution JPEG not lower than 3MB. We also require your CMYK colour breakdown as all digital printing may have a 5% variant in colour.
  • Our professional graphic designers will do a layout for your approval, which will be mailed to you, by your relevant graphic designer.
  • Once the signed off approval is received, the order will go into production.
  • Production takes 4-7+- working days, from the date, the signed off approval is received.

 

Products

Actual products may differ slightly in appearance to images shown.

All Products supplied are event products and should never be used in harsh weather conditions or as permanent fixtures.

All digital printing may have a 5% variant in colour. Please supply us with Pantone Colours. Colour proofs or samples must be provided with a CMYK Colour breakdown. Failing to supply us with the relevant artwork format and CMYK colour breakdown (as per point 2.2 above), we cannot be held responsible for the incorrect colours printed, on any of the products.

 

Product Availability and Limitations

Given the popularity and/or supply constraints of some of the products, Kriya Signs and Branding (Pty) Ltd t/as SHANA SIGNS KZN may have to limit the number of products available for purchase. Products are subject to stock availability.

 

Pricing and Payment

All prices are inclusive of VAT and will be invoiced in (ZAR), the South African currency.

Kriya Signs and Branding (Pty) Ltd t/as SHANA SIGNS KZN reserves the right to change prices on products displayed, at its own discretion, at any time, due to incorrect pricing or errors, that may inadvertently occur.

Quotations are valid for 30 days from quotation date, subject to stock.

Reasonable efforts will be made to ensure the accurate description, availability, purchase price and delivery charges of the goods, reflects on the Website. Errors may occur on the website. Should such errors be made unintentionally (and not due to gross negligence), we will not be held liable and reserve the right to rectify these errors.

 

Receiving of Goods, Including Damaged, Wrong and Short Delivered Products or items

Orders will be delivered within 2 to 7 working days after production is completed. Should there be any unavoidable delay, this will be communicated to the clients, as soon as possible.

Once an order leaves our premises, the delivery may be impacted by events beyond Kriya Signs and Branding (Pty) Ltd t/as SHANA SIGNS KZN’ s control. Kriya Signs and Branding (Pty) Ltd t/as SHANA SIGNS KZN will liaise closely with the client and the courier company, to ensure a smooth and timeously delivery.

All deliveries will require a signature from the client, as proof that the goods were received. If nobody is available at the relevant delivery address, a re-delivery will be made. Should the re-delivery not be successful, the products will be returned to Kriya Signs and Branding (Pty) Ltd t/as SHANA SIGNS KZN’s premises (by the courier). If another delivery attempt is required, the additional costs will be for the client’s account and such costs should be settled before the goods are despatched.

All orders should be checked and verified on receipt of goods. Any variation to the order should be reported to Kriya Signs and Branding (Pty) Ltd t/as SHANA SIGNS KZN (via Whatsapp or email with your Order Number and issue), 5 days from delivery. Should Kriya Signs and Branding (Pty) Ltd t/as SHANA SIGNS KZN, not receive any notification (in writing), the delivery and products, will be deemed to be in order.

 

Warranty and Return Procedures

7.1 All products sold, have a 1-year factory (walk-in) warranty, (on the hardware), unless otherwise stated.

7.2 All defective products are subject to an inspection by Kriya Signs and Branding (Pty) Ltd t/as SHANA SIGNS KZN.

7.3 The 1-year factory (walk in) warranty will not be honoured and will be void, should the following apply:

  • Miss use or abuse of the product or item;
  • Any Alterations to the product or item;
  • Should the product or item be used for any purpose other than what it was intended for.

 

7.4 Products returned will only be accepted under the following conditions:

  • The product or item needs to be in its original packaging;
  • The product or item needs to be accompanied by Kriya Signs and Branding (Pty) Ltd t/as SHANA SIGNS KZN’s invoice, as proof of purchase.
  • No Returns will be allowed for goods manufactured and printed on order.
  • Once artwork was approved and the product went into production (Re Point 2 above), Kriya Signs and Branding (Pty) Ltd t/as SHANA SIGNS KZN will accept no liability, for any customer claims, of unacceptable products, due to incorrect printing, spelling mistakes, etc.

Should the print differ from the approved artwork, Kriya Signs and Branding (Pty) Ltd t/as SHANA SIGNS KZN will gladly re-print your order.

 

Additional fees

Should the client wish to cancel an order, a 25% cancellation fee of initial order amount, will be levied on confirmed orders, not yet printed. A 100% cancellation fee of initial order amount, will apply once printing has commenced.