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Privacy Policy

PRIVACY POLICY

Kriya Signs and Branding (Pty) Ltd t/as SHANA SIGNS KZN is committed to protecting your personal information and complying with South Africa’s Protection of Personal Information Act (POPIA).

This Privacy Policy explains how we collect, use, store, protect, and share your personal information when you interact with us, purchase our signage products, or use our services.

 

By using our services, you agree to the practices described in this policy.

  1. What Personal Information We Collect

We may collect the following types of personal information:

1.1 Information You Provide Directly

  • Full name
  • Business name
  • Email address
  • Phone number
  • Delivery or physical address
  • Billing details
  • Design files, artwork, or content you submit
  • Any additional information needed to complete your signage order
  • License Registration Forms and Identification Documents for the purchase of number plates.

1.2 Information Collected Automatically

  • Website browsing information (cookies, IP address, device type)
  • Quotes, orders, and communication history
  • We do not intentionally collect personal information of minors.

 

  1. Why We Require Licence Registration Forms and Identification Documents for Number Plate Production

In South Africa, the production and sale of vehicle number plates are strictly regulated to prevent fraud, cloning, and criminal activity.

Because of this, authorised number plate suppliers are legally required to collect certain documents from customers before producing number plates.

2.1 Compliance With National Traffic Regulation Laws

The National Road Traffic Act (NRTA) and relevant provincial regulations require number plate manufacturers and embosser outlets to verify the identity and vehicle details of every customer.

This ensures that number plates are only issued to the legal owner or a person authorised by the owner.

2.2 Preventing Number Plate Fraud and Cloning

Vehicle cloning is a major issue in South Africa, and criminals often attempt to obtain duplicate or illegal plates.

By checking your ID and licence/registration documents, we confirm that the plates we make match a valid, registered vehicle.

2.3 Protection Against Theft and Misuse

Number plates are official identifiers. If they are issued without proper verification, they could be used for:

  • Hijacking
  • Tollgate fraud
  • Traffic violations
  • Illegal vehicle duplication

Your documents help ensure the plates are produced safely and responsibly.

2.4 Record-Keeping Requirements

As regulated suppliers, we must keep a record of:

  • The customer’s identity
  • Copies of required documents
  • The number plates produced

These records may be requested by law enforcement or licensing authorities. This protects both the customer and the business.

  • Proof of Ownership and Authority

2.5.1 The ID document confirms who is requesting the plates.

2.5.2 The vehicle registration/licence disc details confirm which vehicle the plates belong to.

2.5.3 This prevents unauthorised individuals from obtaining plates for a vehicle that is not theirs.

This process is for your protection and helps maintain a safe and trustworthy number plate system in South Africa.

 

  1. Why We Collect Your Information

We use your information for the following purposes:

  • To process quotes, orders, invoicing, and deliveries
  • To communicate with you about your signage needs
  • To provide customer support
  • To improve our products, services, and website
  • To comply with legal and regulatory obligations
  • To maintain internal record-keeping for business operations

 

  1. How We Use and Store Your Information

Your information is stored securely in our systems and may be kept in physical or digital form.

We take reasonable technical and organisational measures to protect your data, including:

  • Password-protected systems
  • Secure cloud storage
  • Restricted staff access
  • Regular system monitoring

Information will not be kept longer than necessary for business, tax, or legal purposes.

 

  1. Sharing Your Personal Information

We do not sell your information. Your data may only be shared in the following situations:

  • With trusted service providers (delivery companies, payment processors, printers, etc.)
  • When required by law, court order, or government authority
  • With business partners strictly for completing your signage order
  • All third-party service providers are required to protect your information and comply with POPIA.

 

  1. Your Rights Under POPIA

You have the right to:

  • Request access to the personal information we hold about you
  • Request correction or deletion of inaccurate or unnecessary information
  • Withdraw consent for marketing communication at any time
  • Object to how we process your information
  • Lodge a complaint with the Information Regulator of South Africa

 

  1. Cookies and Website Tracking

Our website may use cookies to:

  • Improve user experience
  • Analyse website traffic
  • Remember preferences

You may disable cookies in your browser settings, but some website features may not function correctly.

 

  1. Direct Marketing

We may send you promotional messages about new products, specials, or services — only with your consent.

You may unsubscribe at any time via email or WhatsApp.

 

  1. Data Transfers Outside South Africa

If any of our service providers store data outside South Africa, we ensure they comply with data-protection standards equal to or better than POPIA.

 

  1. Changes to This Privacy Policy

We may update this policy from time to time. Any changes will be posted on our website.