Delivery Policy
This Delivery Policy explains how we handle shipping, delivery, and collection of orders placed through our website or directly with our company.
All signage products are made to order. Production times may vary depending on the type of product, design approval, and material availability.
Standard production timeframe:
Production begins once payment is received and artwork/designs are approved.
2.1 Courier Delivery (Nationwide)
We deliver across South Africa using trusted courier partners.
Delivery times may vary depending on courier delays, weather, or unforeseen events.
2.2 Collection (Free)
Customers are welcome to collect completed orders from our premises:
Address:
Collection times:
You will be notified as soon as your order is ready.
We charge a flat delivery fee, regardless of order size, weight, or location within South Africa.
Richards Bay – R100
Outskirts of Richards Bay – R150
KZN (Excluding Richards Bay) – R190
Nationwide – R300
T’s & C’s Apply
This fee will be shown at checkout or on your quotation/invoice.
Once your order is completed and booked with the courier, you will receive:
Couriers deliver Monday to Friday, excluding public holidays.
-Once collected by the courier, responsibility for delivery rests with the courier company.
-We are not responsible for courier delays, incorrect delivery details provided by the customer, or circumstances beyond our control.
-Customers must ensure their delivery address is accurate and complete.
-If an item is lost or damaged in transit, we will assist with the courier claim process.
If the courier cannot deliver due to no one being available or incomplete/incorrect address details:
Please inspect your items upon delivery.
If anything is damaged, missing, or incorrect:
We will assess and arrange a replacement where necessary
We cannot deliver to PO Boxes.
Oversized or extremely large signage may require special arrangements.